Problems With Wenatchee CSO Request

I'm having some problems with very simple requests. In fact, I'm flat-out being refused normal service by state workers who are trying to actively hide things from me today.

I was told if I applied for General Assistance, a letter which was dubious or questionable, would not be added to the electronic file. I specifically said I wanted it back or was not taking benefits and instead, she said she'd hold onto it while I checked with the doctor about the construction of language, which would affect my custody case and the way other matters are handled.

I tried to talk to someone about it last Friday, and asked that a letter be filed and benefits on "hold" until the 3rd (today) so I could talk to someone about my case and how it might affect my unemployment claim and custody case.

So someone said they were doing nothing and I was upset. Then I went in today, and I specifically asked to talk to someone about my case and it was "Don" again, who is nice enough but they are all, always trying to push me out of getting anything taken care of.

So I saw him again today and asked him to pull up the list of documents added to my file. He said he didn't know how and I said that was strange because he did it on friday without a problem. Knew where to go right away. So I was pointing out to him where to go and I was only there a total of less than 10 minutes, and there was a clock there which I kept track of.

So here I was, and he got to the screen with a list of documents. I said, "Could you print that out for me please?" and he said he wouldn't. He said he didn't have time and I said, "The previous page said it is 3 pages long total and all you have to do is hit 'print'--I don't think it will take any time at all. It's 3 pages." And he said he would at first but then said I had to make a public records request after I said I wanted to look at something in particular. So he refused and I said okay then, could he please go back to the list because I wanted to see one of the documents which title I found listed. He said he wouldn't. I said, "You're not going to go back to the screen so I can see what's in my own case file?" and he said no, he didn't have time.

I asked to speak with his supervisor, whom he said was John and John is alternately trying to push me and then not have me take benefits, depending on the situation. So then I wondered who the next one was and I was told it was Tim and Tim was saying he didn't have time. So I asked to speak to his supervisor and Don told me HIS direct supervisor was Donna Titleman.

So then he said Tim's supervisor was Debbie Schoeman.

He told me I could speak to a regular financial aid worker and I said okay I would. So then I applied to speak to someone in private and they refused. I was told, by Mary Pollock (she wrote her name down, she said, because I said she didn't have her ID badge on and I didn't know who she was), that I couldn't talk to anyone, then she was conferencing with Martha Emmerton (so she said) and they tried to tell me I couldn't talk to anyone. I was handed a public records request and told, by both, and they were both smirking back and forth over this, that if I wanted 3 pages of my own records, to see what is even going on, I had to make a public records request.

I said I didn't think this was necessary, for just a few pages.

So I said okay fine, I still needed to talk to someone about my case and I had a right to know about one document and it doesn't take any time, and if I am taking benefits or terminating them, I have a right to know. So this Mary says she can reinstate my benefits right there. I said, "I have the right to privacy and I was also told I can speak to someone privately in an office and that other financial workers are available. I have a right to know about a letter or document and was told it was being "held" for me and if that is still the case, and if it has or has NOT been entered into the record, I have a right to know."
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They want to sign me back up right away, but they don't want me to see what I'm signing into or what was added to my file.

I also said my letter clearly states I wasn't terminating benefits but asking they be on hold until I discussed this case with someone and checked on a few things, and says right there, until the 3rd, which is today.